Effective date: 26 July, 2025
Overview
Outback Cyber (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, communicate with us, or use our services.
This Privacy Policy is part of the overall Terms of Use that govern your use of our website and services. Please also review our Terms of Use for additional details regarding your rights and responsibilities.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, company name, job title.
- Service Details: Information you provide when submitting a support request or inquiry.
- Usage Data: Pages visited, browser type, IP address, and other analytics data collected through cookies or tracking tools.
- Communications: Any correspondence you send to us via email, web form, or chat.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide support.
- Manage and deliver services to our clients.
- Improve our website, services, and customer experience.
- Communicate updates, security notices, or marketing content (only where legally allowed or with your consent).
Sharing of Information
We do not sell your personal information. We may share your information with trusted third parties only in the following situations:
- With service providers (e.g., CRM platforms, backup services) who help us deliver our services.
- When required by law, subpoena, or legal process.
- To protect our rights, property, or safety, or that of our clients.
Cookies and Analytics
We use cookies and similar technologies to improve your experience on our website, analyze traffic, and support essential site functions.
What We Use Cookies For:
- Essential cookies: Enable core functionality such as security and accessibility
- Analytics cookies: Help us understand how visitors use our site (e.g., via Google Analytics or Microsoft Clarity)
- Preference cookies: Remember your settings and preferences
Third-Party Cookies:
We may allow third-party services (such as analytics platforms or embedded content providers) to set cookies that may collect browsing data across websites.
Managing Cookies:
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
To learn more about managing cookies or opting out of third-party tracking, visit:
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse.
Your Rights
Depending on your location, you may have the right to:
- Request access to the personal data we hold about you.
- Request corrections or deletions of that data.
- Opt-out of marketing communications.
To exercise these rights, please contact us using the details listed on our Contact page.
Third-Party Links
Our website may link to third-party websites. We are not responsible for the privacy practices of those sites.
Notice to California Residents
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:
a. Your Rights under CCPA:
You have the right to:
- Know what categories and specific pieces of personal information we collect
- Request deletion of your personal information (with exceptions)
- Opt out of the sale of your personal information (we do not sell your data)
- Non-discrimination for exercising your CCPA rights
b. How to Exercise Your Rights:
To make a request, please contact us using the details listed on our Contact page. You may be asked to verify your identity before we respond to your request.
c. Categories of Personal Information Collected (in the past 12 months):
| Category | Examples | Collected |
| Identifiers | Name, email, phone number | Yes |
| Commercial Information | Services purchased, usage logs | Yes |
| Internet Activity | IP address, browsing behavior | Yes |
| Geolocation Data | Based on IP address | Yes |
| Professional Information | Company name, job title | Yes |
| Sensitive Personal Info | Only when required for service | As Needed |
HIPAA Compliance Statement
Some services we provide may involve handling Protected Health Information (PHI) on behalf of Covered Entities under HIPAA.
a. Business Associate Relationship:
When acting as a Business Associate, we comply with all applicable HIPAA regulations. We enter into Business Associate Agreements (BAAs) with Covered Entities as required.
b. Safeguards and Practices:
We implement physical, administrative, and technical safeguards to protect PHI, including:
- Access controls and encryption
- Staff HIPAA training
- Secure data transfer and storage
- Audit logging and breach notification protocols
c. Use and Disclosure of PHI:
We only use or disclose PHI as permitted under applicable BAAs or as required by law. We do not use PHI for marketing or advertising without explicit consent.
d. Questions or Complaints:
To report a potential HIPAA concern or request information about our HIPAA practices, please contact us using the details listed on our Contact page.
Changes to this Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have questions about this policy or how we handle your data, please contact us using the details listed on our Contact page.