What kind of support do you need?

If you’re an existing client, use your standard support channels as described in the left tile.
If we’ve directed you to download a remote tool, use the option on the right.

Existing client support

Critical or high-priority issues

Call (858) 333-5820 immediately

Low to medium priority

For general support requests, use:

Use our AI kiosk if you are part of the pilot program
Use the system tray gear support icon
Submit a support request form
Email technical support

One-Time Remote Support

This option is used for non-managed clients or when directed by our team.

Used for risk assessments
One-off assistance
Access provided on a per-session basis
Important

Only share the remote ID over the phone if the application displays Outback Cyber Remote in the title and includes our logo.

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